Advertised on 4-11-09. Application deadline on 3-12-09.
xcellink.pte.ltd is a Leading Recruitment Placement and IT Outsourcing Company. Xcellink provides Manpower and IT professionals and services to various multinationals and local corporations in both Singapore and Malaysia. It is a world of opportunities at Xcellink. We are looking at professionals like you and if you are interested in this position, join us by submitting your resume for this position. Please visit our company website at http://www.xcellinkgroup.com
License No. C670201B
Customer Access Agent (Ref:TH)
(Bangkok)
Responsibilities:
Log customer calls in internal workflow management system and route the cases to appropriate technical team for resolution
Input accurate Customer information and problem data in all required systems, (Call logging, Activity Codes, etc.)
Requirements:
Minimum Diploma in IT or related field (Non-Technical position)
1 Year of experience in Customer Service or helpdesk environment.
Demonstrates ability to communicate effectively with a diverse set of Customers and apply independent judgment in a wide variety of situations
Demonstrates ability to manage and maintain control of the Customer contact and ensure the Customer is completely satisfied with the call logging experience
Demonstrates ability to provide constructive feedback in a positive manner
Skilled in the use of personal computers, related software (including standard MS Office applications) , current applicable operating systems, and basic office equipment
