Fortinet Malaysia Sdn Bhd
Fortinet is the pioneer and world's leading provider of Unified Threat Management (UTM) security systems that enable secure business communications and deliver the best security, performance and total cost of ownership available. Our award-winning security systems and subscription services protect the networks of more than 20,000 customers worldwide - including telecommunications carriers, service providers and enterprises of all sizes.
The company is headquartered in Sunnyvale, California, with customer support, development and sales facilities throughout North America, Europe and Asia to ensure continuous customer success. Fortinet sells its system and subscription service products through a network of channel partners worldwide.
We are looking for a TAC Engineer who can speak Thai or Korean.
(Kuala Lumpur)
Responsibilities:
• Work as a team member within APAC TAC to provide technical web and phone support to our customers in the APAC Region
• Analysis of support request, completion of requests for information and documentation
• Recommend actions based on analysis
• Provide technical solutions or work-around, with regular status report to customers
• Reproduction of customer environments on lab equipment
• Follow up technical cases, deal with escalation and manage the right expectation until the closure of the cases
• Take initiatives and ownership of problem to drive for results
• Customer education (gaps in networking, product knowledge etc…)
Requirements:
• At least 4+ years experience in a technical support role in a networking/security company
• Strong understanding of TCP/IP, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
• Strong troubleshooting and problem solving skills
• Administrator knowledge of Windows, UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• Fluent in English (written and spoken) is a must – Mandarin / Cantonese / Korean / Thai is a plus.
If you're looking for a fast-paced, challenging, and rewarding environment, then Fortinet is the place for you. An equal opportunity employer with competitive compensation and benefits, Fortinet is looking for the best and the brightest to join our highly motivated team.
Interested applicants, please send a detailed resume, indicating your current and expected salary to jobs_apac@fortinet.com. We also need you to add job title and working area to the subject of your email.
Visit our website at http://www.fortinet.com for more details.
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